At cakecrave.store, we want every slice to be a delightful experience. Because we deal in highly perishable artisanal food and custom celebration cakes, please review our policy carefully:
- Return Window: Due to strict food safety and hygiene regulations, edible bakery items cannot be returned for change-of-mind. However, you must report any order discrepancy or damage within 2 hours of delivery.
- Eligibility: Claims are accepted only if items arrive severely damaged during transit, stale, or completely incorrect relative to your confirmed order specifications.
- Damaged/Defective Items: If you receive a cake that has collapsed or is severely damaged in transit, please contact us immediately with clear photographic evidence so our support team can arrange an urgent replacement or store credit.
- Non-Returnable Items: Consumed products, items exposed to improper room-temperature storage after delivery, or custom flavor choices that simply do not match personal taste preferences cannot be accepted for return.
- Refunds: Approved claims will be processed via your original payment method (or as store credit) after our quality assurance team verifies the photographic proof of the delivered items.